We are thrilled to announce the features included in our roadmap for the upcoming releases.
This list shows you what we'll be up to for the next quarters.
- Web Messaging
Think of it as enhanced web chat, web messaging allows customers and agents to engage in asynchronous chats that can be continued at the customer's convenience and help them feel more connected
- Extended Messaging Channels
Web messaging is just the first channel that we will open for customer/agent interaction. We will add support for Whatsapp, SMS, LINE, FB Messenger, etc. to allow consumers more choices in how they interact with agents
- Full Messaging Encryption
Ensuring that all data between consumers and agents will be encrypted at rest and in transit
- Improved indicators
Improvements in indicators including in-app alerts, browser and USD notifications
- Secure form filling
Provide an additional security layer for consumers to have confidence when sending sensitive information to an agent via a fillable form
- Emoji support
Configure and enable emoji support in customer engagements
- Bot Builder
Help visualize dialog flows in a single UI; integrates with product catalogs, knowledge bases, and more; Use either customized or out-of-the-box bots to lead to high-impact conversations
You may follow this section to get updates on our product: Announcements
Thank you for trusting us,
Communication Business Avenue, Inc