Getting Started
Getting Started with Live Assist
- Configuring Messaging in USD Agent Widget
- Configuring Dynamics to display the Live Assist agent widgets
- Installation Guide
- Enabling both the Chat and Messaging Agent Widget for Web Browsers
- Getting Started with Live Assist Messaging
- Configuration of Multi-Factor Authentication (MFA) for Dynamics 365
About Live Assist
- Live Assist With Messaging - Feature Comparison
- The New Messaging Widget
- What are Intents?
- What is Conversation Builder?
- What is Messaging?
- What is Live Assist for Microsoft Dynamics 365?
Co-browse
- How does the Live Assist co-browsing feature work?
- Can an agent push a document to a customer during a co-browse session?
- Is the co-browse feature limited to the page where the chat is taking place?
- Live Assist co-browse compared to desktop sharing
- Is it possible to record the history of co-browsing and document push?
- Does the co-browse feature allow an agent to manipulate a customer's device remotely?