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  1. Live Assist for 365 Support
  2. Getting Started

Getting Started

Getting Started with Live Assist

  • Starting a Trial
  • Live Assist Settings Model-Driven App Setup
  • Enabling the Chat Agent Widget
  • Enabling the Messaging Agent Widget
  • Accessing the Live Assist Demo Site
  • Testing Web Messaging
See all 9 articles

About Live Assist

  • Live Assist With Messaging - Feature Comparison
  • The New Messaging Widget
  • What are Intents?
  • What is Conversation Builder?
  • What is Messaging?
  • What is Live Assist for Microsoft Dynamics 365?
See all 12 articles

Co-browse

  • How does the Live Assist co-browsing feature work?
  • Can an agent push a document to a customer during a co-browse session?
  • Is the co-browse feature limited to the page where the chat is taking place?
  • Live Assist co-browse compared to desktop sharing
  • Is it possible to record the history of co-browsing and document push?
  • Does the co-browse feature allow an agent to manipulate a customer's device remotely?

Other Live Assist Features

  • Setting Up Agent File Sharing for Messaging
  • Shortcode Co-browse
  • How to Enable File Transfer
  • Voice and Video Escalation
Live Assist for 365 Support