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How to Clear Cached User Accounts in USD

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Updated ~ minute read

If you log into multiple user accounts in the USD, you may need to occasionally clear out a cached user. Follow these steps to do so.

  1. Focus in the main USD window and Press F12
  2. Press Cmd + Shift + P​ ​ (for Mac) or Ctrl + Shift + P (for Windows)
  3. Type in clear
  4. Select Clear site data
    Developer tools is open with 'clear' typed into the search field and the mouse cursor hovering over the 'clear site data' option
  5. Focus in the Agent chat widget panel in USD and Press F12  and repeat the steps 2 to 4.

Note: If you are still having issues logging in, close USD and then clear the USD cache using the instructions at this blog post by Carl de Souza.

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