Note: If you are using our modern Messaging platform, this article does not apply to you. Full mode is a feature of our legacy Chat platform.
When you open full mode from the agent widget, the count of unread messages is cleared in other open tabs. This is connected with how full mode works. There is not a workaround at this time to get the unread message count to remain unchanged. If you need to maintain the unread counts, we encourage you not to use full mode.