This article is about an error with the Live Assist Agent Widget that shows up as a 426 error code in the console log.
Symptom
The Agent Widget does not connect for a newly created user. In the developer tools of a Chromium browser (Chrome, Edge, etc.), the console shows a WebSocket error 426.
Troubleshooting
In Chrome (or another Chromium browser, such as Edge), open the developer tools (right click > inspect element. Or press F12 on a windows machine).
The error will look something like this:
If you see this error, contact your organization's network administrator. Ask for the administrator to run a WebSocket test using the WebSocket Echo Server. The goal is to see if it is possible to send and receive messages.
Solution
This error is often caused when WebSocket connections are blocked by local firewalls. The steps in the troubleshooting heading can confirm if this is the case for you or not. If WebSocket connections are blocked, your network administrator will need to make an adjustment to your network or firewall settings to allow them.