After you install Live Assist for Dynamics 365 (LAD365), are you having problems with the agent widget? Does it fail to load, or remain blank? Try the following steps to get it working.
Symptom
This article addresses steps to solve an agent widget that fails to load or remains blank, as shown in the screenshot below.
Solutions
To resolve the issue, try each of the following steps. If one does not work to resolve the issue, continue to the next.
Complete the Sign up Process
This issue can happen if the installation process is not fully completed. Go to the administration portal and provide any missing details to complete sign-up.
Verify User Roles are Enabled
Verify that the user's Roles are enabled. See the article: Enabling and Disabling User Roles.
Clear your Browser Cache
It may be necessary for the users with the problem to clear their browser cache.
Managing 3rd Party Cookies
Any user that needs to use the agent widget must enable third-party cookies in the browser.
Each browsers presents these settings differently—complete the equivalent configuration to resolve the issue.
For example:
- If you are using Chrome, manage the cookies by clicking the notification in the address bar:
- In Chrome, select the configuration, and set it to Off: