Troubleshooting
- "Timeline Records could not be loaded because of an unexpected error"
- Engagement Portal Profile Faults
- Enabled Agents unable to access Chat Widget or Administrators unable to manage Admin Portal
- Issues installing CBA Live Assist into existing extended USD environments
- You need System Administrator privileges to install Live Assist for Dynamics 365
- Finding your Account Number
- Enabling and Disabling Live Assist Roles
- Disabling Chat for the Live Assist Administrator
- Verify the Live Assist CRM Package version
- Chat Provisioning Emails
- How to create a Chat Origin for your Cases
- Business Units
- Configuration Changes to Enable Dynamics Business Unit Support
- Live Assist for Dynamics 365 Administration Portal Page Is Blank
- Error during WebSocket handshake: Unexpected response code: 426
- Error creating post-chat surveys with more than 2 radio buttons