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  1. Live Assist for 365 Support
  2. Administration Guides
  3. Troubleshooting

Troubleshooting

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  • "Timeline Records could not be loaded because of an unexpected error"
  • Engagement Portal Profile Faults
  • Enabled Agents unable to access Chat Widget or Administrators unable to manage Admin Portal
  • Issues installing CBA Live Assist into existing extended USD environments
  • You need System Administrator privileges to install Live Assist for Dynamics 365
  • Finding your Account Number
  • Enabling and Disabling Live Assist Roles
  • Disabling Chat for the Live Assist Administrator
  • Verify the Live Assist CRM Package version
  • Chat Provisioning Emails
  • How to create a Chat Origin for your Cases
  • Business Units
  • Configuration Changes to Enable Dynamics Business Unit Support
  • Live Assist for Dynamics 365 Administration Portal Page Is Blank
  • Error during WebSocket handshake: Unexpected response code: 426
  • Error creating post-chat surveys with more than 2 radio buttons
Live Assist for 365 Support