Troubleshooting
- Engagement Portal Profile Faults
- Enabled Agents unable to access Agent Widget or Administrators unable to manage Admin Portal
- Agent Widget is not loading, or remains blank
- Issues installing Live Assist into existing extended USD environments
- Finding your Account Number
- New Case, Lead or Opportunity is not Associated with Chat Activity
- Disabling Chat for the Live Assist Administrator
- Verify the Live Assist CRM Package version
- How to create a Chat Origin for your Cases
- Business Units
- Configuration Changes to Enable Dynamics Business Unit Support
- Live Assist for Dynamics 365 Administration Portal Page Is Blank
- Error during WebSocket handshake: Unexpected response code: 426
- Error creating post-chat surveys with more than 2 radio buttons