Surveys offer a way to get valuable details from your visitors or help get them the right help. In our modern Messaging platform, bots are the way to do surveys. In this article, we’ve listed the key resources you need to get started with some common survey bots.
Note: This article applies only to our Messaging platform, not to our legacy Live Chat platform. If you are looking for help on creating surveys in Live Chat, see this article instead.
Setting up Common Survey Bots
We’ve found the following survey bots to be the most common. Follow the links to the appropriate article to find the steps to set each up.
Note: If you are an existing customer moving from our legacy Live Chat platform, these will help you replace the surveys you had set up before.
- Creating a Pre-Conversation Survey Bot
- Creating a Post-Conversation Survey Bot
- Creating a Routing Bot
- Creating a Routing Bot for Agent Skills Using Patterns
Learning More about Bots
Of course, bots can do much more than just gather surveys or route conversations. They can be a powerful help in taking care of common scenarios. This can relieve pressure on your human agents and allow them to handle more complex matters. (Learn about the benefits of bots to both your company and your visitors.)
The following articles from our partner LivePerson can help you learn about bots.
Getting Help
If you are stuck or can’t get your survey bots to work, contact our support team. We’ll be happy to assist you.
Our Professional Services team can also help you build the perfect bots for your needs. (Not just survey bots, but any other type of bot as well.) Contact our Sales team for more details.