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  1. Live Assist for 365 Support
  2. Campaign Management
  3. Campaigns & Engagements

Campaigns & Engagements

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  • Setting up Social Network connectors for Messaging
  • Creating a Pre-conversation Survey Bot
  • Creating and Managing Campaigns
  • Engagements Overview
  • Engagement Window Studio
  • How To Choose The Right Type of Engagement
  • Multi-engagement Campaigns
  • Creating Web Engagements
  • Creating Offsite Engagements
  • Creating Content Engagements
  • Setting Up Mobile-Specific Engagements
  • Creating Accessible Engagements
  • What are Live Assist Surveys?
  • Why You Need A Pre-Chat Survey And How To Use Them
  • Why You Need An Offline Survey
  • Pre-Chat Survey Routing
  • Assess Your Consumers’ Experience Post-Chat
  • Engagement Attributes
  • Validating Engagement Attribute Values
  • Cross Domain Chat and Cobrowse Behavior
Live Assist for 365 Support