Campaigns & Engagements
- Creating and Managing Campaigns
- Engagements Overview
- Engagement Window Studio
- How To Choose The Right Type of Engagement
- Multi-engagement Campaigns
- Creating Chat Engagements
- Creating Offsite Engagements
- Creating Content Engagements
- Setting Up Mobile-Specific Engagements
- Creating Accessible Engagements
- What are Live Assist Surveys?
- Why You Need A Pre-Chat Survey And How To Use Them
- Why You Need An Offline Survey
- Pre-Chat Survey Routing
- Assess Your Consumers’ Experience Post-Chat
- Engagement Attributes
- Validating Engagement Attribute Values
- Cross Domain Chat and Cobrowse Behavior